Admission & Discharge
Preparing Your Hospital Admission
You will be referred for admission registration at Admission office located at ground floor (8.00am to 9.00pm). Accident & Emergency services will facilitate admission cases during weekends, public holidays, after Admission services office hours and emergency cases during office hours. Patients who are scheduled for surgery are advised to do pre-admission or to be admitted a day prior to the surgery. The hospital does not guarantee availability of rooms if patient were to admit on the surgery day.
Deposit For Cash Paying Patients
Medical Case – RM4,000.00
Surgical Case – 100% estimation cost of operation.
ICU – RM10,000.00
If the interim or current bill exceeds the deposit or GL limit, a top up reminder will be sent to the patient or next of kin.
Food is complimentary.
Discharge before 2pm – food will not be provided.
Ala-carte menu is available
Breakfast 8.00am – 8.30am
Lunch 12.30pm – 1.00pm
Dinner 6.00pm – 6.30pm
Flat rate parking is RM4.00 per day and patient has to keep the receipt and get a parking slip from the nurse counter to redeem the flat rate.
Visiting Hours – 7.00am to 9.00pm
ICU visiting hours – 11.00am to 2.00pm, 4.00pm to 8.00pm
Patients are advised to take or send home all valuables.
The hospital is not responsible for any theft or loss of personal property.
You will be discharged upon your consultant’s advice.
Your final bill will be processed as soon as we receive the discharge order from your consultant.
For cash paying patients, your bill will be ready approximately 40 minutes from the discharge time.
If you are under insurance, the entire bill and verification process may take a minimum of two hours depending on the confirmation from your insurers. You will be updated from time to time on the status of your bill.
Check out time is 2.00pm. Discharges from 2.00pm – 5.00pm, an additional half day room charge will be incurred. Discharges after 5.00pm will be charged as an additional full day’s rate.
Take Home Medication & Follow Up Appointment
Take home medication will be served in the ward to you upon discharge after bill settlement.
Your follow up appointment with the consultant will be made prior to your discharge.
Generally the bill issued during discharge will be the final bill. However occasionally, late charges for items used on the day of discharge may not be included. Hence for this type of cases, the hospital will inform the patient the new outstanding balance if there is any.
Amounts received in excess of the total bill will be refunded depending on the initial payment mode and amount. Refunds made via credit cards will be processed within 10 working days. Refunds amounting to more than RM500.00 will be done via cheque or telegraphic transfer (TT). Please be informed that refunds via cheque or telegraphic transfer (TT), an IC copy of the patient/ payee is required.
Cash Refund Policy
Please be informed that all refund excess deposit can only be reimbursed back to you during office hours from 8.30am to 5.00pm (Monday to Friday) and 8.30am to 12.30pm (Saturday). For patients discharged on weekends and public holiday, your refund will be processed on the next working day via bank transfer or cheque.
Payment Counter Info
Kindly make your payment or acknowledge your bill (for cases under guarantee letter or insurance) at the payment counter located at the ground floor or at the respective wards.
Any discharge after the hours stated above will be facilitated by Accident & Emergency Department (A&E).